Our favourite places to stay on this sleepy Cebu island.
For many Filipino travellers, vacations are carefully planned escapes from the daily grind. But imagine arriving at the airport, bags packed and ready, only to be told you can’t fly—because of a tiny tear on your passport. This has become a harsh reality for some passengers, including a senior citizen who was recently denied boarding a Cebu Pacific flight to Bali, Indonesia.
Image credit: Roselyn Sabalo Official Facebook
The airline flagged the damage during airport check-in, contacted Bali immigration, and received a firm rejection: no torn passports allowed. Despite the uproar on social media and claims of a punit passport modus, Cebu Pacific maintained that they were simply following foreign immigration rules.
Also read: Thailand Travel Update: Digital TM6 Form Becomes Mandatory in May 2025
Image credit: NAIA Official Facebook Page
According to Cebu Pacific spokesperson Carmina Romero, even minor passport damage—a crease, a scratch, a watermark, or ink from a ballpen—can lead to serious travel issues. While the airline understands the inconvenience, Romero clarified that they’re obligated to prevent problems upon a passenger’s arrival in another country.
Following the incident, the Department of Transportation (DOTr) and the Civil Aeronautics Board launched an investigation into potential mishandling. DOTr Secretary Vince Dizon warned that any proven passport tampering or misconduct by airline personnel will result in strict sanctions.
Image credit: RoyKabanlit via Wikimedia Commons
To further protect passengers, NAIA (Ninoy Aquino International Airport) has introduced a new rule: security personnel are no longer allowed to touch passports during terminal entry or security checks.
Instead, travellers must now hold up their IDs or travel documents for inspection themselves. The change comes after growing concerns that airport security handling could be linked to passport damage, though NAIA clarified that the most recent case occurred at a Terminal 3 airline check-in counter, not with security staff.
NAIA is now working with the Bureau of Immigration (BI), DOTr, and airlines to ensure more consistent and secure passport inspection protocols moving forward.
Also read: 10 Proven Ways to Score Cheap Flights
Travelling abroad is exciting, but don't let a damaged passport derail your trip. Check your travel documents carefully before flying—look for tears, creases, water stains, or any unauthorised markings.
If anything looks suspicious, have it checked by a passport centre or airport authority before the day of your flight. A simple precaution could save you the cost and heartbreak of being denied boarding at the last minute.
In the end, your passport is more than a ticket to adventure—it's a document you need to keep in top shape.
Published at
Get our weekly tips and travel news!
Our favourite places to stay on this sleepy Cebu island.
The promise of new flavours beckons from Banawe.
The only plastic we need for travel.
Coffee date on the mountains, anyone?
Spread the good word!
The biggest Doraemon event is in Bangkok!
Escape the city with these fun and easy day trips near Manila.
Enjoy big events worry-free with these tips!
Filipinos honoured after visiting 193 countries
Experience the charm of Europe right here in the Philippines!